Free Shipping Over R800

Shipping, Refunds, Exchanges

By using this website, you agree to the following terms and conditions. The conditions have been compiled to be fair to both parties. 


Should you not agree with any of the below mentioned conditions, we do not recommend that you use our service.

Shipping

All orders have a 2 working day processing time before being shipped. During the busier shopping seasons (Black Friday, Christmas or seasonal sales) this may be extended up to 5 working days, as we are a small team and we wrap each order with love. 

Working days are Monday to Friday and do not include Public Holidays. Please do not stress if you have not heard from us during the processing time, we are working on getting your order ready for shipping and you will receive your tracking number as soon as possible. Made to order items have an extended processing time of 3-5 business days, plus the time it takes for couriers to deliver your order to you.

If you have an urgent order please contact us BEFORE placing your order so that we can make arrangements to get your order to you as soon as possible.

We use two methods of shipping, Fastway Couriers and Aramex Couriers. All methods come with tracking numbers.


The shipping method chosen is merely an indication to us of the method which you prefer to use, and we reserve the right to change the shipping method should your area not be covered by your chosen shipping method. You will be required to pay an additional fee if your area requires a more expensive method.


1. Door to Door Courier for major cities R55
We use Fastway Couriers for deliveries to all major city centres in South Africa. This means that your item will be hand delivered to the address given on your order form. A work address is preferable. Please make sure that someone will be home at all times to sign for your parcel if a home address is given.
Door to Door via Fastway courier is only available in major cities. Please contact us if you are unsure wether your area qualifies as a major city centre or as rural. Rural areas come with additional shipping costs, or alternatively we recommend using the Aramex option for door to door delivery.

2. Aramex Couriers R100

This is the fastest and most reliable available to us. Delivery is generally made the next day (after your processing time) and the courier covers all areas of South Africa.

!!VERY IMPORTANT!!!

Please make sure that your delivery address is an address where there will always be someone who can accept your package. In the event that the customer is unavailable to accept delivery on multiple attempts, the courier will return the package back to us. In this case, you will need to pay an additional fee to have your order shipped a second time. If the customer is unwilling to pay for shipping again, we will issue a refund, but shipping and credit card fees will be deducted from the total amount. 


LATE DELIVERY
We use the fastest possible shipping methods available to us and generally orders are placed, processed and delivered within 7 working days unless the order includes a Made To Order item. Should there be any unforeseen delays in delivery and your order is not delivered within 30 days, we will refund your order for the amount of the goods purchased, but will not refund the cost of the shipping. 


Please note that we do not process orders and Couriers do not deliver on the following occasions:
1. Public Holidays
2. Weekends
3. 24 December - 3 January
Please see our FAQ page for more information regarding shipping.

Returns
Please note that we do not offer refunds, only store credit. Once your item has been delivered to you, you will have exactly 24 hours to inspect your item for any damage or imperfections and notify us at shopohsoretro@gmail.com. From then, our returns policy lasts 7 days. You will have 7 days to courier the item back to us, using a trackable service. Once we receive your item, we will inspect it and either replace it or issue you a store credit. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial credits are granted (if applicable):

1. Any item not in its original condition, is damaged or missing parts for reasons not due to our error
2. Any item that is returned more than 7 days after delivery, in which case only a 50% credit will be given. 

Shipping a Refund or Exchange
Before making a purchase, please make sure that you are ordering the correct size. Should you be unsure, please email shopohsoretro@gmail.com and we will be happy to help you.

You will be responsible for paying for your own shipping costs for exchanging an item for a different size. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund. We will only carry the cost of return shipping if the reason for return is due to our own error. 

If you are shipping an item back to us, you need to be using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item and will not refund any items that have not been delivered to us. Some shipping methods you can use: Aramex, Postnet or Post Office Speed Service. If you already have an existing account with another courier, you are welcome to use them.


Vintage Items
NO EXCHANGES on Vintage items. All vintage items have lived a long and happy life and with that comes a certain amount of wear and tear. If any vintage item on our store has any major flaws such as holes, big stains or rips, we will note it in the product description in the interest of full disclosure. 

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and the balance of your refund will be transferred to you, within 7 days.

Refunds will only be given for the following reasons:
1. We have sent the wrong item and are not able to exchange it for the correct item and the customer has no desire to exchange the item for any other item from the website.
2. We are unable to fullfill your order.

Under no circumstances will Vintage items be refunded or exchanged. Shipping costs will not be refunded once your order has been shipped.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at shopohsoretro@gmail.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded or returned.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange something for a different reason, please read our FAQ section or send us an email at shopohsoretro@gmail.com.

Gifts
Here's where it gets tricky.

We are super stoked that you have chosen to purchase something from us as a gift for a loved one or have asked a loved one to get you something from us as your gift!

However, we can not accept any returns/issue any refunds on gifted items if it falls outside of the general returns policy UNLESS prior arrangements were made, so if you are thinking of purchasing a gift, please leave a note at checkout or email us directly so that we can discuss the extension of the returns policy.

If the item was marked as a gift when purchased and shipped directly to you, and you decide you dont like it, you’ll receive a gift credit for the value of your return. Once the returned item is received, a discount code will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, no refund will be given, but the item may be exchanged, provided that it is shipped back to us within 7 days of the delivery. No gifted items will be exchanged or refunded if the 7 day period has lapsed unless a prior arrangement was made.